Outpatients & Clinic Communication Software

Enable your Outpatient and Specialist Clinics to put all correspondence and communication on auto-pilot.

Does your organisation have a formal policy that governs how and when your clinics communicate with patients and GP's? Is your organisation complying with that policy?

Good communication is more than a policy matter. Communication is essential to the quality of service you deliver. Whether it's acknowledging a referral, sending an appointment letter or simply an SMS/TXT reminder, consistent communication of a high quality is easy to achieve with help from Lingo Systems.

Imagine a system that has a centralised triage inbox and electronic interfaces to different communication technologies, like fax, SMS/TXT and postal mail. Imagine if that system was embedded in each clinic and set to auto-pilot so that communication 'just happens'. You achieve policy compliance and relieve your front line staff of mundane activities like sending a fax and folding outbound mail.

That's where CoCoA™ can help, the Communication and Correspondence Automation system.

• Centralised inbox. No more paper faxes as all inbound referrals gets stored in a database as electronic documents. Triage inbound referrals and allocate to the appropriate clinic.
• New referrals or reviews. Works with new referrals and follow up reviews. Different correspondence templates for different appointment types and triage assessments.
• Acknowledge referrals. Whether referrals are from a GP, inpatient unit or another clinic, all referrals are acknowledged for good case management.
• Manage FTA's. Manage Failure To Attend's with letters to the patient and correspondence back to the referral source.
• SMS/TXT reminders. Reduce FTA's with targeted SMS/TXT reminders of their upcoming appointment times. Opportunity for a reply 'Cancel' to cancel the appointment.
• 7-Year archive. All electronic records are archived for seven years as legal instruments, accessible in read-only form at any time.
• Integrated patient demographics. Electronically interface to your patient management system to retreive patient demographic data based on UR number or patient number.
• Any communication technology. The system generates and sends correspondence in the right format, be SMS/TXT, fax or postal mail.
• Privacy filter and opt-outs. Allow case-by-case fine tuning adjustments to how and when correspondence is send, including privacy filters and opt-out's.
• Keep your CFO happy. Fixed-fee annual licencing means budgeting is a snap, all inclusive of support, upgrades and maintenance.
• Keep your IT Manager happy. Formal change management, 2nd level support, service level agreement and no software to install on user PC's.
• Be up and running quickly. We can host the system on your servers or provide 'cloud' hosting for you.