Patient Transport Software
Centralise and manage patient transport requests
Behind every patient transport journey is a patient transport request.
If your organisation is currently using paper based booking forms then NEPTUNE™ from Lingo Systems can help you achieve significant process improvements and improve the data quality of your bookings.
NEPTune™ is a web-based booking system designed specifically for healthcare providers.
Using a web-browser, staff located at any ward at any campus can raise a new booking and submit it for processing, thereby funnelling all requests into a centralised, aggregated dashboard.
The booking form ensures a high level of data quality through the use of mandatory fields and ‘decision support’ tools to help staff choose the most appropriate transport service level, including:
- Bariatric
- Acuity (H,M,L)
- Transport type (Stretcher, Walker, Hoist)
- Infectious status
- Multi-load
- Service level (2 hrs, 4hrs, etc.)
- Mental health status
Whether your organisation has in-house vehicles and crews, outsourced to a contractor or a mix of both, NEPTUNE™ will underpin a high-quality, cost-effective patient transport service:
- No more paper forms. Web based, online 24/7 from any ward, any campus.
- Guideline and policy compliance. The system encapsulates the DHS NEPT guidelines and your NEPT policy, meaning staff don't have to memorise them.
- Automatic calculations. Calculate payment liability, acuity, mobility and the most-cost effective service level including stretcher, wheelchair and walker.
- Track delays. Record the time when the patient was actually picked up versus the scheduled pickup time and reasons for delay.
- Easy invoice reconciliation. Make invoice reconciliation a breeze with access to historical bookings by ward, by campus. Export to Excel for further slicing and dicing.
- One-Click reports. Real-time, right-now operational and performance reports with capability to drill down to the ward level and date ranges.
- Automatic faxing. Automatically fax bookings and cancellations any time of day using a standard template.
- Optimise crew workload. 'Whole of Organisation' view to optimise and stagger pickup times to minimise delays and get patient's to their destination on time.
- Gatekeeper mode. All bookings can be queued to a centralised dashboard during business hours if a gatekeeper model is adopted, such as transit lounge.
- Record 000 requests. Enter emergency bookings retrospectively to facilitate invoice reconciliation.
- Infectious flags. Flag a booking if infectious to allow time to clean the vehicle.
- Keep your CFO happy. Fixed-fee annual licencing means budgeting is a snap, all inclusive of support, upgrades and maintenance.
- Keep your IT Manager happy. Formal change management, 2nd level support, service level agreement and no software to install on user PC's.
- Be up and running quickly. We can host the system on your servers or provide 'cloud' hosting for you.
- Save money. Reduce stretcher use, divert bookings away from expensive emergency crews and take advantage of multi-loads.
